In this insightful presentation, Kevin shares the story of Athena Health's "100 Accountability Framework," a robust VoC program that has significantly improved their product development and customer engagement. The framework revolves around a Commercial Priorities List (CPL) of 100 items, which serves as a unified source of truth for the company's customer-driven initiatives.

In this insightful talk, Behzod Sirjani, founder of Yet Another Studio, shares his extensive experience in Voice of Customer (VoC) practices, emphasizing the importance of building and scaling effective VoC initiatives.

In this insightful panel discussion, speakers explore the various organizational approaches to VoC initiatives, examining how different companies integrate customer feedback into their decision-making processes and the challenges they face in maximizing the impact of VoC programs.

This panel brought together industry experts to share their insights and experiences on effectively capturing and utilizing the voice of the customer (VoC).

This panel brought together VoC specialists to share insights on effectively managing customer feedback, from collection to implementation, in various business contexts.

This panel discussion brought together experts from various tech companies to share their insights on the use of AI in VoC, covering both current practices and future possibilities.

The true alpha lies not in the quantity of feedback collected, but in the ability to translate that feedback into unique insights and make creative choices that truly resonate with customers.

These text analysis examples show how companies in various industries are harnessing generative AI to uncover actionable insights and transform their operations.

See how professionals in a range of industries are using the top generative AI tools to streamline product development, enhance the voice of the customer, and transform employee engagement.

Improve marketing, product development, and customer satisfaction with the power of ecommerce customer segmentation.

In this post, we're going to take a look at two popular approaches - AI-powered generative analysis and traditional data analysis - and explore the key differences between them.

Learn about the role of product operations manager—the rising star in product management—and why you might need one to optimize your business.

Unpack what product operations is and its role in optimizing product, engineering, and customer success.

Learn about how modern generative analysis tools help companies overcome traditional sentiment analysis challenges such as ambiguous language, negation, and adapting to different industries and domains.

Unravel the unique roles of product operations and product management and how they combine to drive product excellence at your business.

Get actionable insights from Apple iOS and Google Play app store reviews automatically with Viable's AI-powered analysis platform.

Discover the benefits of ecommerce personalization and how Viable can boost your bottom line through data-driven, AI-powered strategies.

Our AI gave this consulting firm a deep understanding of their employee experience while saving time & money, all without a single spreadsheet.

Unstructured feedback is your most valuable untapped resource. Turn it into your competitive advantage by actively listening with our Generative Analysis.

See how Viable's AI transformed Albertsons' app store reviews into actionable artifacts like a Strategic Action Plan, Product Requirement Doc, and Social Media Playbook to drive business success.

Unlock the power of DTC marketing: build strong customer connections and boost ROI with Viable's AI-driven insights.

Discover how AI-powered sentiment analysis tools can help ecommerce companies uncover valuable insights from their product reviews and customer feedback.

Explore 11 of the top VoC tools to collect and analyze customer feedback, enhance products, and improve the customer experience in 2023.

If you’re just getting started in building a voice of the customer program, this article on how to gather customer insights is for you. Already have an initiative in place? The following tips might be a useful refresher.

Learn how customer touchpoint analysis can help you create an exceptional customer experience by providing valuable insights into customer preferences, behavior, and sentiment at different stages of their journey. This comprehensive guide explores a modern approach to touchpoint analysis, leveraging cutting-edge AI tools.

Understand voice of customer consulting, its role in today’s business environment, and find 11 exceptional VoC consultants who can help your business thrive.

Learn how Voice of Customer training programs can help you understand your customers better and drive business improvements for your bottom line.

Discover comprehensive segmentation analysis models for B2B and B2C businesses to help you tailor marketing strategies by customer groups.

From customer feedback collection to performance analysis, learn (and copy) the methods top companies are using to measure customer service performance.

Are you tapping into the full potential of customer feedback? Explore strategies that convert insights into action, driving change and accelerating business growth.

We are super excited to share the progress and launch Monterey AI 2.0 on ProductHunt today with everyone!

Kevin Gentry, Director of Product engagement at Athenahealth, continues to lead innovation of an award-winning Voice of the Customer (VoC) Program into it's 10th year.

Michael Nguyen, an expert in building and leading Voice of Customer (VOC) programs at companies like Asana and Figma, and now pioneering the integration of AI into this process.

Today my guest is Jack Shay. Jack is one of the most admired and respected product leaders in marketplace growth and edtech innovation. He is the former Chief of Product at CourseKey, the leading student retention platform supporting over 200 colleges.

Today, our guest is Mariena Quintanilla. Formerly a Foursquare and Factual. And the leader in client and sales solutions engineering. Who immerses herself in customer operations daily.

The panelists highlighted the evolving role of AI in support jobs, emphasizing that AI is primarily aimed at automating monotonous and repetitive tasks to enhance efficiency.

Without a clear process, unplanned work can overwhelm your team, leading to lost issues, cluttered work queues, and distractions from higher priority tasks. To address this challenge, It’s essential to establish a clear process for managing unplanned work by implementing a triage process that centralizes all incoming requests and routes them to the correct team.

Our very own CEO and co-founder, Chun Jiang, took the stage alongside other distinguished panelists to share their thoughts on the future of AI and its impact on various aspects of technology and business.

Co-founder and CEO, Chun Jiang, was a speaker at the recent Plug and Play Tech Center event on Enterprise AI Day (Feb 27, 2024).

Generative AI in UI design goes beyond automation; it's about augmentation and innovation. Generative AI platforms can quickly create wireframes and code. Most current tools also enable the export of these AI designs to popular traditional design tools, such as Figma. But who truly benefits most from these generative UI platforms?

Today, as consumer demands rapidly change, market leaders in marketing, CX, and research are shifting to customer experience strategies to stay ahead of consumer expectations, embracing the modern opportunity to drive loyalty and increase sales.

What exactly does this elevated customer experience entail? What capabilities, processes, and mindsets are essential for achieving and continuously enhancing it? To uncover these answers, we took a look at the practices of organizations leading CX.

We are thrilled to share the latest updates from the AI User Conference in San Francisco, where our very own co-founder and CEO, Chun Jiang, took the stage to showcase the groundbreaking work happening at Monterey AI.

TNS publisher Alex Williams spoke with Ben Kramer, co-founder and CTO of Monterey.ai Cole Hoffer, Founding Software Engineer at Monterey.ai to discuss how the company utilizes vector search to analyze user voices, feedback, reviews, bug reports, and support tickets from various channels to provide product development recommendations.

For one or two-semester, undergraduate or graduate-level courses in Artificial Intelligence. The long-anticipated revision of this best-selling text offers the most comprehensive, up-to-date introduction to the theory and practice of artificial intelligence.

The Center for Data Innovation spoke with Chun Jiang, co-founder and CEO of Monterey AI, a customer feedback analytics platform based in San Francisco. Jiang explained how businesses can leverage natural language processing to better gain insights from customer feedback. 

A tool that allows teams to aggregate, analyze, and monitor qualitative data at scale is my product of the weekChat with any websitePlus, a recommended read on why DeepMind’s cofounder says Generative AI is just a phase and Interactive AI is what’s next.

We are hardly the first to claim a new technology is poised to upend work as we know it. With every wave of innovation comes a chorus of such pronouncements, many of which turn out to be hyperbole.

Chun Jiang's journey to founding Monterey AI is quite impressive, blending her background in urban design and architecture with the cutting-edge field of artificial intelligence. Her experience spans a diverse range of applications, from self-driving cars to geospatial data platforms, demonstrating her ability to apply AI in various contexts.

Chun Jiang, Co-Founder“I was obsessed with automating my work,” said Jiang.Specifically, she wanted to simplify the process of analyzing user feedback from a variety of disparate sources — but that process was manual, laborious, and error-prone

We are thrilled to announce Monterey's public launch: the copilot that analyzes millions of user voices in seconds.

I recently hosted an Fireside chat for the Support Driven community covering AI Tools for Customer Success Teams: Framework To Evaluate What Is Ready. 

What is the future of product development in an increasingly complex and fast-paced world? How can organizations keep up with rising consumer expectations, accelerating timelines for new features and products, while also increasing the amount of personalization and the fit to emerging market needs without skipping a beat? Who will help enterprises better leverage the vast and disparate unstructured data sets that they’re sitting on quickly, accurately & in a simple and intuitive way?

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It’s that time of year again. This morning, Y Combinator (YC) hosted a demo day for its 2022 Summer Cohort — the 35th demo day in the incubator’s history. Featuring founders from 30 countries and startups across sectors including developer tools, fintech and healthcare, the day saw no shortage of compelling pitches.