VoC 2024

In this insightful presentation, Kevin shares the story of Athena Health's "100 Accountability Framework," a robust VoC program that has significantly improved their product development and customer engagement. The framework revolves around a Commercial Priorities List (CPL) of 100 items, which serves as a unified source of truth for the company's customer-driven initiatives.

In this insightful talk, Behzod Sirjani, founder of Yet Another Studio, shares his extensive experience in Voice of Customer (VoC) practices, emphasizing the importance of building and scaling effective VoC initiatives.

In this insightful panel discussion, speakers explore the various organizational approaches to VoC initiatives, examining how different companies integrate customer feedback into their decision-making processes and the challenges they face in maximizing the impact of VoC programs.

This panel brought together industry experts to share their insights and experiences on effectively capturing and utilizing the voice of the customer (VoC).

This panel brought together VoC specialists to share insights on effectively managing customer feedback, from collection to implementation, in various business contexts.

This panel discussion brought together experts from various tech companies to share their insights on the use of AI in VoC, covering both current practices and future possibilities.