Insights

Today, as consumer demands rapidly change, market leaders in marketing, CX, and research are shifting to customer experience strategies to stay ahead of consumer expectations, embracing the modern opportunity to drive loyalty and increase sales.

What exactly does this elevated customer experience entail? What capabilities, processes, and mindsets are essential for achieving and continuously enhancing it? To uncover these answers, we took a look at the practices of organizations leading CX.

For one or two-semester, undergraduate or graduate-level courses in Artificial Intelligence. The long-anticipated revision of this best-selling text offers the most comprehensive, up-to-date introduction to the theory and practice of artificial intelligence.

The Center for Data Innovation spoke with Chun Jiang, co-founder and CEO of Monterey AI, a customer feedback analytics platform based in San Francisco. Jiang explained how businesses can leverage natural language processing to better gain insights from customer feedback. 

A tool that allows teams to aggregate, analyze, and monitor qualitative data at scale is my product of the weekChat with any websitePlus, a recommended read on why DeepMind’s cofounder says Generative AI is just a phase and Interactive AI is what’s next.

We are hardly the first to claim a new technology is poised to upend work as we know it. With every wave of innovation comes a chorus of such pronouncements, many of which turn out to be hyperbole.

Chun Jiang's journey to founding Monterey AI is quite impressive, blending her background in urban design and architecture with the cutting-edge field of artificial intelligence. Her experience spans a diverse range of applications, from self-driving cars to geospatial data platforms, demonstrating her ability to apply AI in various contexts.

Chun Jiang, Co-Founder“I was obsessed with automating my work,” said Jiang.Specifically, she wanted to simplify the process of analyzing user feedback from a variety of disparate sources — but that process was manual, laborious, and error-prone

I recently hosted an Fireside chat for the Support Driven community covering AI Tools for Customer Success Teams: Framework To Evaluate What Is Ready. 

What is the future of product development in an increasingly complex and fast-paced world? How can organizations keep up with rising consumer expectations, accelerating timelines for new features and products, while also increasing the amount of personalization and the fit to emerging market needs without skipping a beat? Who will help enterprises better leverage the vast and disparate unstructured data sets that they’re sitting on quickly, accurately & in a simple and intuitive way?

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It’s that time of year again. This morning, Y Combinator (YC) hosted a demo day for its 2022 Summer Cohort — the 35th demo day in the incubator’s history. Featuring founders from 30 countries and startups across sectors including developer tools, fintech and healthcare, the day saw no shortage of compelling pitches.