Solutions
VoC Software
Automated VoC Software Designed to Improve Your Product
Automated VoC Software Designed to Improve Your Product
Is manual feedback collection and analysis limiting your product’s growth potential? Monterey’s automated Voice of Customer tool collects and analyzes feedback in real time while reducing errors and redundant tasks. Ditch the inefficient feedback systems and free up your team to drive meaningful product improvements.
Is manual feedback collection and analysis limiting your product’s growth potential? Monterey’s automated Voice of Customer tool collects and analyzes feedback in real time while reducing errors and redundant tasks. Ditch the inefficient feedback systems and free up your team to drive meaningful product improvements.
Automate Feedback
Automatically collect and organize feedback from various channels.
Automate Feedback
Automatically collect and organize feedback from various channels.
Automate Feedback
Automatically collect and organize feedback from various channels.
Real-Time Alerts
Get notified instantly about critical customer issues.
Real-Time Alerts
Get notified instantly about critical customer issues.
Real-Time Alerts
Get notified instantly about critical customer issues.
Actionable Dashboards
Visualize insights through easy-to-understand dashboards.
Actionable Dashboards
Visualize insights through easy-to-understand dashboards.
Actionable Dashboards
Visualize insights through easy-to-understand dashboards.
Sentiment Analysis
Gauge customer sentiment accurately.
Sentiment Analysis
Gauge customer sentiment accurately.
Sentiment Analysis
Gauge customer sentiment accurately.
40
h
Hours per month per user productivity gain
Automate feedback compilation, cut down redundant tasks, reduce errors, and start focusing on what matters: improving your product.
40
h
Hours per month per user productivity gain
Automate feedback compilation, cut down redundant tasks, reduce errors, and start focusing on what matters: improving your product.
40
h
Hours per month per user productivity gain
Automate feedback compilation, cut down redundant tasks, reduce errors, and start focusing on what matters: improving your product.
65
%
Cost savings with automatic routing
Instantly direct incoming customer feedback or requests to the appropriate department, team, or individual without manual intervention.
65
%
Cost savings with automatic routing
Instantly direct incoming customer feedback or requests to the appropriate department, team, or individual without manual intervention.
65
%
Cost savings with automatic routing
Instantly direct incoming customer feedback or requests to the appropriate department, team, or individual without manual intervention.
70
%
Faster solving inbound data requests
Say goodbye to inefficient data request handling, feedback analysis bottlenecks, and the dreaded backlog mountain of unprocessed data.
70
%
Faster solving inbound data requests
Say goodbye to inefficient data request handling, feedback analysis bottlenecks, and the dreaded backlog mountain of unprocessed data.
70
%
Faster solving inbound data requests
Say goodbye to inefficient data request handling, feedback analysis bottlenecks, and the dreaded backlog mountain of unprocessed data.
85
+
Supported languages and locales
Aggregate and analyze feedback from customers worldwide in one unified system, regardless of language.
85
+
Supported languages and locales
Aggregate and analyze feedback from customers worldwide in one unified system, regardless of language.
85
+
Supported languages and locales
Aggregate and analyze feedback from customers worldwide in one unified system, regardless of language.
Automated Feedback
Boost Productivity
Automated Data Collection
Our VoC platform is the first of its kind.
Voice of the Customer processes that can be automated with Monterey include:
Feedback collection
Data entry and logging
Channel monitoring
Sentiment analysis
Report generation
Feedback categorization
Issue tracking
Real-time alerts
Survey analysis
Data aggregation
Automated Feedback
Boost Productivity
Automated Data Collection
Our VoC platform is the first of its kind.
Voice of the Customer processes that can be automated with Monterey include:
Feedback collection
Data entry and logging
Channel monitoring
Sentiment analysis
Report generation
Feedback categorization
Issue tracking
Real-time alerts
Survey analysis
Data aggregation
Automated Feedback
Boost Productivity
Automated Data Collection
Our VoC platform is the first of its kind.
Voice of the Customer processes that can be automated with Monterey include:
Feedback collection
Data entry and logging
Channel monitoring
Sentiment analysis
Report generation
Feedback categorization
Issue tracking
Real-time alerts
Survey analysis
Data aggregation
Monterey bypasses manual feedback collection and analysis by scanning all your channels from social media monitoring to online reviews. This gives you the ability to collect and analyze feedback in real-time, rather than channel-by-channel.
Say goodbye to manual data entry and human errors, and start receiving deeper insights to identify features that your customers love, areas for improvement, and potential bottlenecks holding you back.
Monterey bypasses manual feedback collection and analysis by scanning all your channels from social media monitoring to online reviews. This gives you the ability to collect and analyze feedback in real-time, rather than channel-by-channel.
Say goodbye to manual data entry and human errors, and start receiving deeper insights to identify features that your customers love, areas for improvement, and potential bottlenecks holding you back.
Quick Decisions
Data Driven
Instant, Actionable Insights
Stay agile and proactive with the most current data at your fingertips.
With instant insights, you can quickly identify opportunities, resolve issues, and make informed decisions that keep you ahead of the competition. Here’s a few ways Monterey can help you make data-driven decisions by providing the following:
Identify customer satisfaction trends, such as long support ticket response times.
Track feature utilization, such as low or high engagement rates
Pinpoint customer pain points, such as difficult onboarding, repeated complaints about product bugs, or inadequate customer support response times.
Uncover market demand. Monterey can identify your product’s untapped potential, such as a growing interest in integration with third-party apps, or rising requests for UI improvements such as dark mode or a need for accessibility features.
Quick Decisions
Data Driven
Instant, Actionable Insights
Stay agile and proactive with the most current data at your fingertips.
With instant insights, you can quickly identify opportunities, resolve issues, and make informed decisions that keep you ahead of the competition. Here’s a few ways Monterey can help you make data-driven decisions by providing the following:
Identify customer satisfaction trends, such as long support ticket response times.
Track feature utilization, such as low or high engagement rates
Pinpoint customer pain points, such as difficult onboarding, repeated complaints about product bugs, or inadequate customer support response times.
Uncover market demand. Monterey can identify your product’s untapped potential, such as a growing interest in integration with third-party apps, or rising requests for UI improvements such as dark mode or a need for accessibility features.
Quick Decisions
Data Driven
Instant, Actionable Insights
Stay agile and proactive with the most current data at your fingertips.
With instant insights, you can quickly identify opportunities, resolve issues, and make informed decisions that keep you ahead of the competition. Here’s a few ways Monterey can help you make data-driven decisions by providing the following:
Identify customer satisfaction trends, such as long support ticket response times.
Track feature utilization, such as low or high engagement rates
Pinpoint customer pain points, such as difficult onboarding, repeated complaints about product bugs, or inadequate customer support response times.
Uncover market demand. Monterey can identify your product’s untapped potential, such as a growing interest in integration with third-party apps, or rising requests for UI improvements such as dark mode or a need for accessibility features.
Growth Ready
Future Proofed
Scalability to Enable Long-term Growth
Monterey's platform grows with your business, effortlessly handling increasing volumes of data without compromising performance. Whether you're a small business or an enterprise, our scalable solutions ensure consistent, reliable processing of feedback throughout the entire customer journey.
Here's a few of the VoC scalability features that Monterey provides to growing teams:
Growth Ready
Future Proofed
Scalability to Enable Long-term Growth
Monterey's platform grows with your business, effortlessly handling increasing volumes of data without compromising performance. Whether you're a small business or an enterprise, our scalable solutions ensure consistent, reliable processing of feedback throughout the entire customer journey.
Here's a few of the VoC scalability features that Monterey provides to growing teams:
Growth Ready
Future Proofed
Scalability to Enable Long-term Growth
Monterey's platform grows with your business, effortlessly handling increasing volumes of data without compromising performance. Whether you're a small business or an enterprise, our scalable solutions ensure consistent, reliable processing of feedback throughout the entire customer journey.
Here's a few of the VoC scalability features that Monterey provides to growing teams:
Handling increasing volumes of customer feedback via automated data aggregation and scalable cloud infrastructure.
Ensuring consistent performance as data scales through robust data processing capabilities and high-performance servers.
Integrating feedback from multiple new channels with flexible API integrations and multi-channel support.
Maintaining data accuracy and relevance using advanced data validation techniques and continuous system updates.
Adapting to evolving customer expectations by implementing dynamic feedback systems and regular feature updates.
Providing timely responses despite growth with real-time analytics and automated response mechanisms.
Preserving data security and privacy with end-to-end encryption and compliance with international standards.
Balancing cost-efficiency with scalability by offering cost-effective scaling options and efficient use of resources.
This flexibility supports your expansion and adapts to your evolving needs, allowing you to focus on product growth without worrying about system limitations.
Handling increasing volumes of customer feedback via automated data aggregation and scalable cloud infrastructure.
Ensuring consistent performance as data scales through robust data processing capabilities and high-performance servers.
Integrating feedback from multiple new channels with flexible API integrations and multi-channel support.
Maintaining data accuracy and relevance using advanced data validation techniques and continuous system updates.
Adapting to evolving customer expectations by implementing dynamic feedback systems and regular feature updates.
Providing timely responses despite growth with real-time analytics and automated response mechanisms.
Preserving data security and privacy with end-to-end encryption and compliance with international standards.
Balancing cost-efficiency with scalability by offering cost-effective scaling options and efficient use of resources.
This flexibility supports your expansion and adapts to your evolving needs, allowing you to focus on product growth without worrying about system limitations.
Sentiment Analysis
Customer Connections
Accurate Sentiment Analysis
Monterey’s advanced algorithms accurately interpret feedback, revealing the true sentiments behind customer opinions, including:
Overall customer satisfaction
Emotion detection - identify specific emotions (e.g., joy, frustration) expressed by customers
Perceived quality of customer experience team interactions
High-level brand perception so you can quantify your brand’s growth over time
Market trends and changes in customer preferences
How your product stacks up against your competitors’.
Customer loyalty - detect sentiments like satisfaction and appreciation that indicate loyalty or potential churn.
This richer understanding allows you to address underlying issues and capitalize on positive trends, fostering stronger customer relationships.
Sentiment Analysis
Customer Connections
Accurate Sentiment Analysis
Monterey’s advanced algorithms accurately interpret feedback, revealing the true sentiments behind customer opinions, including:
Overall customer satisfaction
Emotion detection - identify specific emotions (e.g., joy, frustration) expressed by customers
Perceived quality of customer experience team interactions
High-level brand perception so you can quantify your brand’s growth over time
Market trends and changes in customer preferences
How your product stacks up against your competitors’.
Customer loyalty - detect sentiments like satisfaction and appreciation that indicate loyalty or potential churn.
This richer understanding allows you to address underlying issues and capitalize on positive trends, fostering stronger customer relationships.
Sentiment Analysis
Customer Connections
Accurate Sentiment Analysis
Monterey’s advanced algorithms accurately interpret feedback, revealing the true sentiments behind customer opinions, including:
Overall customer satisfaction
Emotion detection - identify specific emotions (e.g., joy, frustration) expressed by customers
Perceived quality of customer experience team interactions
High-level brand perception so you can quantify your brand’s growth over time
Market trends and changes in customer preferences
How your product stacks up against your competitors’.
Customer loyalty - detect sentiments like satisfaction and appreciation that indicate loyalty or potential churn.
This richer understanding allows you to address underlying issues and capitalize on positive trends, fostering stronger customer relationships.
Industries
Discover the diverse range of industries we support and how our CX insights platform makes a difference in each one.
Finance
Healthcare
Public Sector
Retail / e-Commerce
Productivity
Crypto
Finance
Healthcare
Public Sector
Retail / e-Commerce
Productivity
Crypto
Resources
What Our Customers Are Saying
Hear from our customers about how we've helped them overcome fragmented data and improve customer satisfaction.
“Every PM and CEO should use Monterey AI. Truly essential product analytics to tell you what is actually happening to your app. A lot of people tried to build this; but this is the real deal. Every product in the world will be 10X better if everyone used it.”
—
Garry Tan
President, Y Combinator
“Every PM and CEO should use Monterey AI. Truly essential product analytics to tell you what is actually happening to your app. A lot of people tried to build this; but this is the real deal. Every product in the world will be 10X better if everyone used it.”
—
Garry Tan
President, Y Combinator
“Every PM and CEO should use Monterey AI. Truly essential product analytics to tell you what is actually happening to your app. A lot of people tried to build this; but this is the real deal. Every product in the world will be 10X better if everyone used it.”
—
Garry Tan
President, Y Combinator
“Monterey AI has been tremendously helpful in building a product that our users want…we integrated with Monterey AI on our website and we are getting tons of feedback that we would not hear otherwise.”
—
Coco Mao
Co-founder, Openart
“Monterey AI has been tremendously helpful in building a product that our users want…we integrated with Monterey AI on our website and we are getting tons of feedback that we would not hear otherwise.”
—
Coco Mao
Co-founder, Openart
“Monterey AI has been tremendously helpful in building a product that our users want…we integrated with Monterey AI on our website and we are getting tons of feedback that we would not hear otherwise.”
—
Coco Mao
Co-founder, Openart
“It's the smartest copilot. It's like the smartest ML people combined with VoC pioneers decided to build a product. It's easy, useful and accurate. It's so powerful and flexible, for whether you want to analyze all of your customer channels or for a one-off project. It's accelerating your intuition and refining your POV with real customer insights.”
—
Michael Nguyen
Head of VoC, Figma
“It's the smartest copilot. It's like the smartest ML people combined with VoC pioneers decided to build a product. It's easy, useful and accurate. It's so powerful and flexible, for whether you want to analyze all of your customer channels or for a one-off project. It's accelerating your intuition and refining your POV with real customer insights.”
—
Michael Nguyen
Head of VoC, Figma
“It's the smartest copilot. It's like the smartest ML people combined with VoC pioneers decided to build a product. It's easy, useful and accurate. It's so powerful and flexible, for whether you want to analyze all of your customer channels or for a one-off project. It's accelerating your intuition and refining your POV with real customer insights.”
—
Michael Nguyen
Head of VoC, Figma
“Monterey brings indispensable analytics of user feedback to the forefront for product managers, improving product / market fit and allowing PMs to effectively groom their backlog to prioritize the most impactful feature improvement.”
—
Dan Grace
Ex VP, TPX, Comcast
“Monterey brings indispensable analytics of user feedback to the forefront for product managers, improving product / market fit and allowing PMs to effectively groom their backlog to prioritize the most impactful feature improvement.”
—
Dan Grace
Ex VP, TPX, Comcast
“Monterey brings indispensable analytics of user feedback to the forefront for product managers, improving product / market fit and allowing PMs to effectively groom their backlog to prioritize the most impactful feature improvement.”
—
Dan Grace
Ex VP, TPX, Comcast
Frequently Asked Questions
Get answers to some of the most common questions about VoC Software.
How does your voice of the customer software collect feedback from multiple channels?
Our software integrates with various communication platforms to aggregate feedback into one centralized system. For example, it can pull in customer comments from social media platforms like Facebook and Twitter, survey responses from tools like SurveyMonkey, and customer emails from Gmail or Outlook. This ensures all feedback is collected and analyzed in one place, providing a comprehensive view of customer opinions.
Can the software provide real-time alerts for urgent issues?
What types of insights can I gain from sentiment analysis?
Is the software scalable for large data volumes?
How customizable are the reports generated by the software?
Does the software support multiple languages?
How does the integration process work with existing systems?
What kind of customer support is available for users of the software?
How does your voice of the customer software collect feedback from multiple channels?
Our software integrates with various communication platforms to aggregate feedback into one centralized system. For example, it can pull in customer comments from social media platforms like Facebook and Twitter, survey responses from tools like SurveyMonkey, and customer emails from Gmail or Outlook. This ensures all feedback is collected and analyzed in one place, providing a comprehensive view of customer opinions.
Can the software provide real-time alerts for urgent issues?
What types of insights can I gain from sentiment analysis?
Is the software scalable for large data volumes?
How customizable are the reports generated by the software?
Does the software support multiple languages?
How does the integration process work with existing systems?
What kind of customer support is available for users of the software?
How does your voice of the customer software collect feedback from multiple channels?
Our software integrates with various communication platforms to aggregate feedback into one centralized system. For example, it can pull in customer comments from social media platforms like Facebook and Twitter, survey responses from tools like SurveyMonkey, and customer emails from Gmail or Outlook. This ensures all feedback is collected and analyzed in one place, providing a comprehensive view of customer opinions.